Consumer complaints about Polaroid

Linda Alger purchased a Polaroid TV last November at the Chilton, Wisconsin, Wal-Mart. In May she says the screen turned black and the audio shut off. Because the store’s exchange period had elapsed, she sent it back for repair and alleges it was returned defective again. The State of Wisconsin sent an inquiry to Polaroid about the problem which Polaroid didn't respond to. Wisconsin has now sent the company a warning letter.

Linda is sending her set back again for repairs. “They will try to fix it again or give me a different TV,” she says. “I was told it would be a TV that someone else returned for repair. I have no other alternative and do not anticipate much results. I asked if they plan to try to fix my TV and send it to another unsatisfied customer. The lady said, ‘Maybe.’ You can understand why I am not satisfied with the warranty.”

Consumer Protection has a total of nine complaints about Polaroid. The Better Business Bureau has 627 complaints--284 relating to product quality and 102 about repair issues. The BBB rating for the Polaroid Corporation is "F." "Reasons for this F rating," says the BBB, "include failure to respond to 110 complaints filed against the business.